All orders for goods accepted by verybasics.com (“the vendor”) are accepted subject to the following conditions which shall form part and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in the document or otherwise that conflicts with or adds to these conditions is not accepted.
No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a director of verybasics.com
We endeavour to respond to every email within 2-4 hour of receipt (During Office hours 9am to 5:30pm Monday to Friday).
1- Payment and Price
Prices shown are subject to prior sale, the vendor reserves the right to withdraw the offer at any time, subject to availability of stock.
2- Availability of Goods
We update stock availability on daily basis. However, we have multiple shops; there will be few occasions when product is not available. Customers will be notified for when stock is next available. If customer doesn’t want to wait, customer can request us to cancel order and customer will not be charged. If goods cannot be supplied within 15 days we reserve rights to provide refund.
3- Shipping Modes
We try our best to meet delivery deadlines. If for some reason we can not meet delivery deadlines then we will will refund the delivery charge difference. Currently we offer two delivery modes:
- Basics Delivery : 5-7 days delivery
- Advance Delivery : 2-3 days delivery
a) The purchaser is obliged to notify the vendor of any damaged/faulty items (e.g. monitors or any other item covered by a manufacturer’s on-site facility)within 48 hours.
b) No liability for any claim for damage or non-function ability shall be accepted unless the vendor is notified in writing by the purchaser within seven days of delivery. This period may be extended at the sole discretion of the vendor where the manufacturer’s replacement policy exceeds this deadline.
c) No liability for any claim for missing items such as manuals, etc. shall be accepted unless the vendor is notified in writing by the purchaser within seven days of delivery.
d) No liability for any claim will be accepted in the case of goods differing in quantity or description from the particulars given on the delivery note unless the vendor is notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage.
e) In the case of active third-party on-site warranty/service facilities, the purchaser accepts an obligation to use the services of the contracted third-party to resolve claims under 5 (b).
f) In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer.
Where goods carry a manufacturers extended warranty it is the sole responsibility of the purchaser to liaise directly with the manufacturer of the product for full details of the warranty agreement.
6- Returned Goods
If the purchaser properly rejects any of the goods in accordance with the Distance Selling Regulations within seven working days in writing, the purchaser shall be responsible for the cost of returning the goods.
Goods must be returned to ;
Very Basics Ltd
25 Paddocks Lane
Please note an RMA number will be required to return the goods.
Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you will need to login to your login and select "Product Return". Follow the instructions on the page and submit the Return requst. Notification by phone/email is not acceptable and your return request will not be processed.
If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Very Basics Ltd at your own cost, please note we strongly advise an insured service is used. Very Basics can also arrange collection of the item at a cost of £ 17.63 Inc VAT. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be adequately packaged. Please ensure all internal packaging, cables, manuals, drivers and protective bags, however small are included. Very Basics will refund you within30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods within the allocated timeframe, Very Basics will expire your RMA and will not entertain another RMA request for same order / item. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Very Basics Limited.
Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
a) After 30 days if the returned goods received by the vendor are not in a condition where they can be sold as new then the vendor reserves the right to charge a 15% restocking fee. Whether goods are returned in a saleable conditions to be judged by the vendor.
b) It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break seals on any accompanying software or on the item itself.
c) Base units and computers built for individual’s specification are exempt from the regulation.
d) Business customers have no rights to returns goods under the regulation.
e) The order cancellation must be put in writing and must be forwarded to either [email protected] or sent to returns at our head office address which can be found on the verybasics.com contact page.
f) All refunds will be processed within 30 days from when we receive notification of cancellation of the order.
g) If goods are to be credited/refunded the original carriage charge will not be.
7- Consequential Loss
The extent of the vendor liability to the purchaser for any default or breach whatsoever or howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no consequences whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential or however else arising.
If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or the enforceability of the remainder of the conditions. This contract is and shall deem to have been made in England and shall in all respects be governed by English Law. In respect of consumer sales only, statutory rights unaffected by these terms and conditions.